FAQ

How do I place an order on ILLY’s website?
Select your item → choose size/color → Add to Cart → Checkout → receive confirmation email.

What are your processing and delivery times?

Domestic: 1–2 business days to process; shipped within 24 hours.

International: 5–7 business days via economy shipping; expedited options available.

What are your shipping fees and free‑shipping thresholds?
We offer free domestic shipping on orders over $50 and free international shipping on orders over $200. Standard rates apply otherwise.

Do you offer Cash on Delivery (COD)?
Yes—COD is available domestically for a small fee. We also accept credit/debit cards, bank transfers, and major e‑wallets.

What payment methods do you accept?
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and select installment partners.

Do you offer installment plans?
Yes—0 % interest installments through our financing partners on orders above $100 (progress).

How do I apply discount codes or newsletter offers?
Enter your code at checkout. Newsletter subscribers receive a unique 30 %–off code for their first order.

Can I combine multiple promotions?
No—our system applies the single best promotion per order to ensure fairness and protect product value.