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+ Free shipping & Luxe Gift Box ends in:
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Illy
ILLY Elegance Since 2002
Born in 2002, ILLY brings you confidence through breathtaking statement jewelry.
Illy
Express Yourself Without Words
Jewelry isn’t just an accessory—it’s your unspoken declaration of style.
Illy
Life’s Too Short to Wait
Wear your gems like it’s the very first time and let every moment sparkle.
Our Team
Illy Jewelry Teams
The Teall team is a dynamic group of individuals who share a passion for design, fashion, and elegance. They are the driving force behind our brand's vision, and their extensive experience ensures that they can assist you in selecting high-end yet affordable jewellery.
Our team finds joy in helping you find the ideal adornment for every occasion, whether it's a show-stopping piece for a grand event or a subtle gem for your everyday routines. At Teall, our team is your trusted partner in elevating your personal style, making elegance and luxury accessible, and bringing out the best in you, no matter the occasion.
FAQs
1. What materials do you use, and are they certified?
Our jewelry is crafted from solid 925 & 950 Sterling Silver and plated in platinum and 750 white gold. We set each piece with premium lab-grown Cubic Zirconia. CZ stones don’t carry diamond-style certificates, but every stone is hand-inspected for clarity and brilliance. All silver pieces are hallmarked to guarantee purity.
2. How do I measure my ring, bracelet, and necklace size?
Ring: Wrap a strip of paper or string around the base of your finger, mark the overlap point, lay it flat and measure in millimeters. Match that length to our circumference chart to find your US size.
Bracelet: Measure your wrist where you’d normally wear a bracelet, then add 1 cm (⅜″) for comfort.
Necklace: Wrap a soft tape or string around your neck at the desired length, mark and measure. We offer standard lengths (16″, 18″, 20″) plus custom lengths on request.
3. What is your production and shipping time?
Each piece is made-to-order in our Vietnamese workshop with a 6–9 business-day turnaround. Standard shipping to the US, UK, Australia, and Canada takes 7–15 business days. Expedited shipping options are available at checkout.
4. How much does shipping cost, and are there customs fees?
Standard Shipping (depending on weight & destination)
Free Shipping: On orders over $50 to the US
Customs & Duties: US orders under $800 are typically duty-free; customers are responsible for any import fees beyond local exemption thresholds.
5. Which payment methods do you accept, and is it secure?
We accept major credit cards (Visa, MasterCard, AMEX,...), PayPal, and Shopify Payments. All transactions are protected by SSL encryption and 3D Secure authentication for your peace of mind.
6. What is your return and warranty policy?
Returns & Exchanges: 14-day window for unworn items in original condition.
Warranty: free lifetime complimentary polishing and 2 years repair for manufacturing defects.
To initiate a return or warranty request, simply email us at hoanglinhjewelry@gmail.com.
7. How should I care for my jewelry?
Avoid contact with water, perfumes, lotions, and harsh chemicals. Store pieces in a dry, soft pouch. Clean with a microfiber polishing cloth to maintain shine.
8. Is my order gift-ready?
Yes! Every order arrives in a velvet-lined gift box with a satin ribbon. Personalized message cards are available—just add your note at checkout.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to follow your package on the carrier’s website.
10. How do I get help or ask additional questions?
Email us at hoanglinhjewelry@gmail.com, message us on WhatsApp +84 90 402 6088, or use the live chat on our website. We aim to respond within 24 hours.