Care & Warranty

Daily Wear & Care Guide for Your 3 layers of Platinum-Plated & White Gold-Plated Jewelry

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Learn how to wear and naturally care for your Hoang Linh platinum-plated and white gold-plated jewelry every day. Simple tips to preserve sparkle and enjoy lifelong elegance.

Daily Wear & Care Guide

Elevate your everyday style with confidence—Hoang Linh’s platinum-plated and white gold-plated jewelry is designed for constant wear and effortless elegance. Follow these natural care steps to keep your pieces shining for years and make them a cherished part of your journey.

1. Effortless Everyday Wear

Hypoallergenic & Durable: Wear your pieces straight from morning routines to evening events—our plating resists tarnish and irritation.

Mix & Match: Stack rings, layer necklaces, or pair studs with hoops—our versatile designs complement every outfit.

2. Natural Care—No Harsh Chemicals Needed

Skip the Solvents: Avoid perfume, lotion, and household cleaners—these can weaken plating over time.

Gentle Wipe: After wearing, simply wipe with a soft, dry cloth to remove oils and dust.

3. Simple Cleaning Routine

Soft-Bristle Brush: Use a clean toothbrush to gently refresh pavé or detailed settings.

Warm Water Rinse: Dip in lukewarm water only; pat dry immediately with a lint-free cloth.

4. Proper Storage for Longevity

Individual Pouches: Store each piece in its velvet pouch to prevent scratches.

Avoid Moisture & Heat: Keep jewelry in a cool, dry place—away from direct sunlight and humidity.

5. Warranty & Lifelong Support

Lifetime Polishing & 2 years Repair Care: Enjoy free touch-ups and plating refreshes.

🔐 Warranty & Repair Policy

We stand behind the craftsmanship and lasting beauty of our jewelry. That’s why every Hoang Linh piece comes with:

✔ Lifetime Polishing Guarantee
Enjoy free professional cleaning and polishing services for life — to keep your jewelry radiant and tarnish-free. Simply send your piece back to us anytime, and we’ll restore its brilliance.
Customers cover return shipping and applicable taxes.

✔ 2-Year Repair Care Coverage
We offer free repairs for up to 2 years from the delivery date for issues related to normal wear (such as loose stones, broken clasps, or minor adjustments).
This does not cover damage caused by improper use, exposure to harsh chemicals, or impact-related breakage.

Customers cover return shipping and applicable taxes.

⚠ Important Terms & Conditions

Damage Exclusions: Items broken, bent, or cracked from misuse or accidental drops are not eligible for free repairs.

Storage Care: To maintain longevity, we recommend storing your jewelry in the soft pouch provided and avoiding prolonged exposure to water, sweat, or direct sunlight.

Proof of Purchase: Please keep your order number or receipt to initiate warranty or repair requests.

🧡 Our goal is to ensure you can wear your jewelry with confidence — for life. For warranty or care support, just reach out to our team and we’ll be happy to assist.

A Lasting Companion: With proper care, your Hoang Linh jewelry remains a radiant keepsake—an enduring symbol of your story.

Illy

ILLY Elegance Since 2002

Born in 2002, ILLY brings you confidence through breathtaking statement jewelry.

Illy

Express Yourself Without Words

Jewelry isn’t just an accessory—it’s your unspoken declaration of style.

Illy

Life’s Too Short to Wait

Wear your gems like it’s the very first time and let every moment sparkle.

Our Team

Illy Jewelry Teams

The Teall team is a dynamic group of individuals who share a passion for design, fashion, and elegance. They are the driving force behind our brand's vision, and their extensive experience ensures that they can assist you in selecting high-end yet affordable jewellery.

Our team finds joy in helping you find the ideal adornment for every occasion, whether it's a show-stopping piece for a grand event or a subtle gem for your everyday routines. At Teall, our team is your trusted partner in elevating your personal style, making elegance and luxury accessible, and bringing out the best in you, no matter the occasion.

Our Stories

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FAQs

Product & Materials

All ILLY pieces are crafted in 925 Sterling Silver and then plated with medical‑grade Platinum or Gold for enduring shine and hypoallergenic wear.

Moissanite: Exceptional fire and hardness (nearly diamond‑level), premium durability.Cubic Zirconia (CZ): Brilliant and affordable, though softer than moissanite.Natural Diamond: Ultimate hardness and sparkle, carries intrinsic rarity and value.

Our advanced PVD plating lasts 24 months under normal wear. We offer affordable replating services to restore your piece to its original brilliance.

Yes—Sterling Silver is nickel‑free, and our plating meets medical‑grade standards to minimize irritation.

To preserve plating and shine, remove jewelry before swimming, showering, or applying lotions, perfumes, or cleaning products.

Ordering, Shipping & Payments

Select your item → choose size/color → Add to Cart → Checkout → receive confirmation email.

Domestic: 1–2 business days to process; shipped within 24 hours.International: 5–7 business days via economy shipping; expedited options available.

We offer free domestic shipping on orders over $50 and free international shipping on orders over $200. Standard rates apply otherwise.

Yes—COD is available domestically for a small fee. We also accept credit/debit cards, bank transfers, and major e‑wallets.

Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and select installment partners.

Yes—0 % interest installments through our financing partners on orders above $100 (progress).

Enter your code at checkout. Newsletter subscribers receive a unique 30 %–off code for their first order.

No—our system applies the single best promotion per order to ensure fairness and protect product value.

Care, Warranty & Services

Soak in warm, soapy water for 5–10 minutes, gently brush with a soft toothbrush, then pat dry with a lint‑free cloth.

Remove jewelry before contact with chlorine, bleach, acetone, or strong perfumes to protect plating and stones.

Store each piece in its individual pouch or box, in a cool, dry place away from direct sunlight.

Yes—we provide cleaning, polishing, and replating at any showroom or by mail for a nominal fee.

We recommend a maintenance check every 24 months, depending on wear frequency.

We accept free returns within 7 days of delivery if items are unworn and in original packaging.

Contact us via live chat or email with your order number and photos; our team will guide you through the process.

Manufacturing defects—including plating peeling, faulty clasps, and loose settings. Damage from misuse is excluded.

First 30 days: ILLY covers both return and reship fees.After 30 days exchanges up to 2 years: customer covers return shipping; ILLY covers reship.

Yes—personalized engraving and bespoke designs are available; turnaround is 5–14 business days.

Absolutely—contact our styling team to discuss special finishes or gemstone selections.

Reach us 24/7 via live chat on our website, call +84 904 026 088, or email support@illyjewelry.com

Sizing & Fit

Rings: Use our printable ring sizer or refer to the diameter chart on our site.

Bracelets/Necklaces: Measure your wrist/neck at its widest point and add 1–1.5 cm for comfort.

We correlate average body‑weight ranges with finger diameters to cover sizes 4–10 for most customers.

Yes—you can request a complimentary ring‑sizer kit by mail, or visit any showroom for a free fitting.

We provide one complimentary ring resize (±1 size) within 7 days of delivery for non‑gemstone styles.

Our guide is accurate to ±0.2 mm. For complex finger shapes, we recommend in‑store fitting or using our ring‑sizer tool.